Frequently Asked Questions
Everything you need to know about your Umbro gear and orders.
How can I track my Umbro order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.
What is your return policy for football boots and apparel?
We offer a 30-day return policy for all items, provided they are in their original, unworn condition with all tags and packaging intact. Please note that personalized jerseys cannot be returned.
Do you offer international shipping?
Yes, Umbro ships to a wide range of countries globally. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How do I ensure I am ordering the correct size?
We provide a comprehensive size guide on every product page. We recommend measuring yourself and comparing the results to our charts, as fit can vary between performance teamwear and lifestyle collections.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are Umbro products covered by a warranty?
Yes, all Umbro products are covered against manufacturing defects for a period of 6 months from the date of purchase. This does not cover standard wear and tear from match play.